The Council operates wastewater treatment plants at Opunake, Kaponga, Eltham, Manaia, Hawera (including Normanby), Patea, Waverley and Waiinu Beach. The Council's wastewater work includes the collection, transportation, treatment and disposal of all wastewater.

If you have any issues or need to report problems with your wastewater click here to our online Request Form.

If your enquiry is urgent, please contact us by phone on (06) 278 0555 or toll free 0800 111 323 – 24 hours a day, seven days a week.


Looking after your household sewerage system

If you live in the country or in a small rural town, the wastewater from your toilet, shower and kitchen probably drains into an on-site treatment system and is then disposed of into the ground somewhere in your backyard.

Household wastewater (domestic effluent) can contain a mixture of human faeces, food particles, soaps and other cleaning chemicals. It must be treated and disposed of so that it does not pollute groundwater or streams, or put people’s health at risk. 

Make sure that you are doing the right thing with your household sewerage by reading the Wastewater treatment sytem - Septic Tank User Guide by clicking here.