Annual Residents Satisfaction Survey
Thursday, February 07, 2019
Our annual resident satisfaction survey is now underway.
The survey gives residents a chance to tell us what you think of a wide range of Council provided services and facilities as well as opportunities for consultation and engagement in decision making.
The telephone survey will be conducted by an independent research company, Research First, on behalf of Council and will run for around three weeks. The survey is available online (click here).
Council’s Corporate Services Group Manager, Phillippa Wilson, says residents will be called at random on week days between the hours of 3pm and 8.30pm, and between 10am and 5pm on weekends.
"Residents will be able to rate Council services such as libraries, roads, parks and playgrounds, public toilets, rubbish and recycling collection to name a few. They’ll also have the opportunity to rate operational procedures and general service provision," she says. "I encourage people to participate in the survey if contacted, as the results play a valuable role in Council’s planning for the future and it lets us know where we’re performing well and where we need to do better."
The survey seeks to achieve a representative cross-section of residents across townships and rural areas of the District and across various age groups and gender.
The survey is expected to take around 15-20 minutes to complete and results should be available in April.
If you have any questions regarding the research, please contact Liz Morley at Research First on (0508) 473 732.