Residents’ feedback of Council services to be canvassed in February

Residents’ feedback of Council services to be canvassed in February

Wednesday, January 25, 2017

South Taranaki residents will have the opportunity to rate the performance of the South Taranaki District Council during its annual resident satisfaction survey which gets underway on 7 February. 

The telephone survey will be conducted by independent research company, Research First, on behalf of Council and will run for around three weeks.

Council’s corporate services group manager, Phillippa Wilson, says residents will be called at random on week days between the hours of 3.00pm and 8.30pm, and between 10.00am and 5.00pm on weekends.

"The survey gives residents a chance to tell Council what they think about a wide range of council services

and activities," says Mrs Wilson.

"Residents will be able to rate Council services such as libraries, roads, parks and playgrounds, public toilets, rubbish and recycling collection to name a few. They’ll also have the opportunity to rate the overall performance of the Council," she says.

"I encourage people to participate in the survey if contacted, as the results play a valuable role in Council’s planning for the future and it lets us know where we’re performing well and where we need to do better."

The survey seeks to achieve a representative cross-section of residents across townships and rural areas of the District and across various age groups and gender.

The survey is expected to take around 15-20 minutes to complete and results should be available in April.