Satisfaction with Services high in South Taranaki

Satisfaction with Services high in South Taranaki

Wednesday, October 05, 2016

South Taranaki residents are happy with the service council provides according to an independent survey.

The National Research Bureau (NRB) telephone poll of 402 residents across all five South Taranaki wards found that 92% of residents were happy with the overall service the Council provides, while 4% were not satisfied and 4% were unable to comment.

Overall 80% of residents were also satisfied with the way rates are spent on services and facilities provided by the Council, while 14% were not very satisfied and 6% did not know.

The survey showed satisfaction with the way rates are spent on services and facilities was up 2% on last year's result and is 12% higher than the national average.

The survey, which has been conducted regularly since 1993, allows the South Taranaki District Council (STDC) to assess its performance and compares residents’ views with those of other districts around New Zealand.

Council services and facilities which residents were most satisfied with were the district’s libraries (97%), tidiness and maintenance of cemeteries (99%), halls (91%), parks and reserves (98%), and the kerbside rubbish and recycling service (85%).

The areas of greatest dissatisfaction were with the condition of roads (24% dissatisfied), footpaths (18%) and stormwater services (16% dissatisfied).

Council CEO, Craig Stevenson, says while he is pleased with the results of the survey although there is still room for improvement. “Councils are, by their very nature, targets of intense scrutiny and criticism, so it's pleasing to see that overall the majority of our residents are happy with what we do,” says Mr Stevenson.

“We don’t always get it right but I know how passionately our staff work for the people of South Taranaki and we are continually looking at ways we can lift the bar in terms of performance,” he says.

The district wide telephone survey was conducted using random selection method by the National Research Bureau over February 2016.

The survey can be found here.