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PUBLIC HEALTH WARNING: COVID-19

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Council Services through the Levels

How to contact Council

Alert Level 2 (from Thursday 14 May)

At Level 2 Council will resume all services, including reopening our facilities when all safe working rules for Alert Level 2 are in place. However, there will continue to be changes to the way we operate as we comply with public health measures - in particular physical distancing and contact tracing measures. This means:

  • Most facilities will re-open today (14 May), except for our LibraryPlus centres and Aotea Utanganui which will re-open on Monday 18 May.
  • Some public programmes will remain on hold
  • We ask everyone to keep at least 2 metres apart from people not in their bubble
  • We need to collect visitor details for contact tracing
  • We continue to encourage contactless payments
  • We ask people to stay at home if they’re feeling unwell
  • There will be limits on the number of visitors allowed in our facilities at any one time to meet physical distancing requirements

Hāwera Aquatic Centre

Update - 5pm, 13th May

Please note there are some things you need to know so that your visit to the Hawera Aquatic Centre is safe for both you and our staff.

In order to comply with Recreation Aotearoa Aquatic Industry guidelines for Level 2 which we got this afternoon, we have to make some changes to how we operate. At Level 2 all access to the Hawera Aquatic Centre is for lane swimming and structured programmes only. Our priority is ensuring the health and safety of our customers and community at this time.

Please call ahead on (06) 278 0021 to book your session to avoid disappointment as numbers are restricted.

Level 2 social distancing rules apply and we ask that you only use Eftpos and concession cards for payment. We encourage you to come dressed in your swimwear to avoid unnecessary contact with others.

There will be a sign in/sign out process in place on entry and exit.

Thank you for understanding.

  • Open from Thursday 14 May
  • No hydroslide during Level 2
  • Thursday 14 May and Friday 15 May, opening hours 10am – 7pm. No early birds’ session.
  • Saturday 16 and Sunday 17 May, 9am – 6pm.
  • Monday 18 May, normal operational hours 6am – 7pm weekdays and 9am – 6pm weekends. Aqua aerobics will resume.
  • Monday 25 May, Learn to Swim programmes resume within Level 2 guidelines

TSB Hub

  • Open from Thursday 14 May
  • Limited programmes operating (contact TSB Hub on 278 0646, email tsbhub@stdc.govt.nz or check out the TSB Hub facebook page for more information)

Hāwera Administration Building

  • Open from Thursday 14 May
  • Open via Princes Street entrance only

Parks and Playgrounds

  • Open from Thursday 14 May
  • Don’t forget to wash and dry hands or use hand sanitiser before and after using playground equipment
  • Lake Rotokare Reserve open with restricted access from 8:30am – 5pm (no overnight camping)

Boat ramps

  • Open from Thursday 14 May

Public Halls

  • Open from Thursday 14 May
  • Subject to restrictions on numbers and/or types of event

South Taranaki i-SITE Visitor Information Centre

  • Open from Thursday 14 May

Campgrounds and Freedom Camping sites

  • Open from Thursday 14 May
  • Except for Waverley and Waiinu Beach campgrounds which remain closed because we cannot meet contact tracing requirements

Kerbside Refuse/Recycling Collections

  • All kerbside collections will continue on normal collection day.
  • We can start recycling from Thursday 14 May, so please ensure only recyclable material goes into your yellow-lid recycling bins. All glass must go in the blue glass recycling crate.

Transfer Stations

  • Transfer stations will open as per their normal operating hours to accept the usual general waste, glass and mixed recycling and green waste and 24-hour recycling will resume
  • Transfer station opening hours and charges are available here

LibraryPlus Centres

  • Open from Monday 18 May, normal hours
  • The Click and Collect Service will continue for the foreseeable future

Aotea Utanganui – Museum of South Taranaki

  • Open from Monday 18 May, normal hours

Cemeteries

  • Open with protocols in place around burials and services

Alert Level 2 Golden Rules

Do everything you can to reduce the risk of COVID-19 transmission – we all have a part to play in keeping each other safe.

  • COVID-19 is still out there. Play it safe.
  • Keep your distance from other people in public.
  • If you’re sick, stay home. Don’t go to work or school. Don’t socialise.
  • If you have symptoms of cold or flu call your doctor or Healthline and get tested.
  • Wash your hands. Wash your hands. Wash your hands.
  • Sneeze and cough into your elbow, regularly disinfect surfaces.
  • If you have been told to self-isolate, you must do so immediately.
  • Keep a track of where you’ve been and who you’ve seen.

Alert Level 3 (from Tuesday 28 April)

Local Government won’t be back to delivering normal services under Level 3 as we are still not allowed to physically interact with customers and public facilities (such as libraries, pools and playgrounds) must remain closed.

We will continue to keep delivering essential services such as water and waste like we have been. Many other council services will continue to be delivered by staff working remotely, for example consenting and some regulatory functions and our Contact Centre remains open so customer enquiries can be taken.

However, following the Government’s announcement that the country is moving to Alert Level 3, from Tuesday 28 April we are making the following changes:

Kerbside Collections

  • General waste (red-lid) wheelie bin collection will continue on normal collection day.
  • Green waste (large green bin) collection will resume on normal collection day and will be sent to our green waste processing facility. (please note; Green waste stickers will remain valid for five weeks past their original end date of 30 September 2020, up to and including 4 November 2020.)
  • Mixed recycling (yellow-lid) wheelie bin collection will resume on normal collection day. Please note; because the facility we send our mixed recycling to remains closed, all mixed recycling (e.g. paper, cardboard, plastic) will have to go to the LANDFILL. For this reason, we do encourage you to continue to stockpile your recycling if it is possible.
  • Glass recycling (blue crate) collection will resume on your collection day and the glass will be recycled.
  • Click here to find out more, and also to find a list of FAQs

Transfer Stations

  • Transfer stations will open as per their normal operating hours to accept the usual general waste, glass and mixed recycling and green waste.
  • Transfer station opening hours and charges are available here
  • To ensure there is no physical contact payment is by EFTPOS or account only.
  • 24-hour recycling will not be available at any transfer station so please do not dump any waste outside of transfer stations.
  • Click here to find out more, and also to find a list of FAQs

LibraryPlus Centres

  • LibraryPlus facilities remain closed however residents can again access physical books from their local LibraryPlus via a new “click and collect” contactless system
    • Hāwera 11am-2pm Monday to Friday
    • Eltham, Manaia, Opunake, Pātea and Waverley 11am - 1pm, Monday to Friday
    • Kaponga 1.30 - 3pm Wednesday
  • "Click and collect” items will be available for pickup as follows:
  • Online services are available including access to eBooks and eAudio. Contact us by phoning 0800 111 323 or email librarycontact@stdc.govt.nz for any assistance
  • Public Wifi remains off

Cemeteries

Remain open with with updated protocols in place around burials and services

Parks and Playgrounds

While our Parks are open to walk through (with safe distancing practices) playgrounds will remain closed. Parks staff will resume their work in our parks and gardens.

Building

Building consents continue to be processed and building inspections have been resumed. After clearing outstanding bookings, new inspection bookings will be scheduled from Monday 4 May onwards.

LIMs

Land Information Memorandums (LIMs) can still be ordered but will only be provided electronically.

Noise Control and Animal Services

Please call 0800 111 323 if you need to make a service request.

Planning and Resource Consents

  • Phone (0800 111 323) and email enquiries can be directed to planning@stdc.govt.nz
  • Resource consents are being processed and any hearings being held ‘virtually’.

Closed to Public: Libraries, Aquatic Centre, TSB Hub, Playgrounds, Public Halls, i-SITE, Aotea Utanganui Museum, Freedom Camping sites, Hawera Administration Building

Alert Level 4

Rubbish and Recycling Kerbside Collection

  • During the lockdown, we are only collecting general waste. Your red-lidded wheelie bin will be collected on your normal collection day.
  • We’re encouraging people to compost their green waste, food scraps and store other recyclables for now, but you can put them in the red lid general waste wheelie bin if you can’t.
  • We can't process glass at this time. Please stockpile this and do not throw it in the red-lidded bin.

Transfer Stations

Transfer stations are operating with Restricted Access. They are open at the usual times to essential services (for example contractors maintaining the road network), or for customers who do not have access to kerbside collection.

LibraryPlus Centres

  • Please do not return any library items until further notice. Don't worry - we have turned off all fines
  • If you don’t have a library card for accessing online services, contact us and we can set it up.
  • We can help you access eBooks and eAudio and more - contact us by phoning 0800 111 323 or email librarycontact@stdc.govt.nz

Public Toilets

Our 38 public toilets will be kept open. Our toilets will be regularly cleaned, so people can use them while getting fresh air - but stick to the physical distancing, basic hygiene and alert level rules.

Playgrounds

It is important that you keep off all public playgrounds.

Land Information Memorandums (LIMS)

Land Information Memorandums (LIMs) can still be ordered but will only be provided electronically. Please practice patience at this time, as preparing these documents may take longer than usual.

Animal Services

At this stage, our Animal Management service is operating as per normal. Please call 0800 111 323 if you need to make a service request.

Building

  • We are still processing Building Consents. Please be aware that these might take a little bit more time to process than usual.
  • Inspections for work that is not related to essential services and critical infrastructure, or required immediately to maintain human health and safety at home or work will not be undertaken until the restrictions are lifted.
  • Enquiries can be directed to building@stdc.govt.nz

Planning and Resource Consents

  • We are still processing Resource Consents electronically. Please be aware that these might take a little bit more time to process than usual.
  • Enquiries can be directed to planning@stdc.govt.nz

Wastewater

Please do not dispose unsuitable items down the toilet (eg. wet wipes).

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