Council Services at Alert Level Three
Local Government won’t be back to delivering normal services under Level 3 as we are still not allowed to physically interact with customers and public facilities (such as libraries, pools and playgrounds) must remain closed.
We will continue to keep delivering essential services such as water and waste like we have been. Many other council services will continue to be delivered by staff working remotely, for example consenting and some regulatory functions and our Contact Centre remains open so customer enquiries can be taken.
However, following the Government’s announcement that the country is moving to Alert Level 3, from Tuesday 28 April we are making the following changes:
General waste (red-lid) wheelie bin collection will continue on normal collection day.
Mixed recycling (yellow-lid) wheelie bin collection will resume on normal collection day. Please note; because the facility we send our mixed recycling to remains closed, all mixed recycling (e.g. paper, cardboard, plastic) will have to go to the LANDFILL. For this reason, we do encourage residents to continue to stockpile their recycling if it is possible.
Glass recycling (blue crate) collection will resume on normal collection day and the glass will be recycled.
Green waste (large green bin) collection will resume on normal collection day and will be sent to our green waste processing facility (please note; Green waste stickers will remain valid for five weeks past their original end date of 30 September 2020, up to and including 4 November 2020).
Transfer stations will open as per their normal operating hours to accept the usual general waste, glass and mixed recycling and green waste.
To ensure there is no physical contact payment is by EFTPOS or account only.
24-hour recycling will not be available at any transfer station.
Transfer station opening hours and charges are available here
Library Plus Centres
LibraryPlus facilities remain closed however residents can again access physical books from their local LibraryPlus via a new “click and collect” contactless system.
“Click and collect” items will be available for pickup as follows:
- Hāwera 11am-2pm Monday to Friday
- Eltham, Manaia, Opunake, Pātea & Waverley 11am-1pm Monday to Friday
- Kaponga 1.30-3pm Wednesday
Online services are available including access to eBooks and eAudio. Phone 0800 111 323 or email firstname.lastname@example.org for any assistance.
Public Wifi remains off.
Remain open with updated protocols in place around burials and services.
Parks and Playgrounds
While our Parks are open to walk through (with safe distancing practices) playgrounds will remain closed. Parks staff will resume their work in our parks and gardens.
Building consents continue to be processed and building inspections have been resumed. After clearing outstanding bookings, new inspection bookings will be scheduled from Monday 4 May onwards.
We continue to deliver the following services:
LIMS - Land Information Memorandums (LIMs) can still be ordered but will only be provided electronically.
Noise Control and Animal Services - Please call 0800 111 323 if you need to make a service request.
Planning and Resource Consents - Phone (0800 111 323) and email enquiries can be directed to email@example.com Resource consents are being processed and any hearings being held ‘virtually’.
Facilities Closed to Public:
Libraries, Aquatic Centre, TSB Hub, Playgrounds, Public Halls, i-SITE Information Centre, Aotea Utanganui Museum, Freedom Camping sites, Hawera Administration Building
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