Warmer Homes Scheme
How much money can I borrow?
Up to a maximum of $5,200 per property for clean heat energy products and up to maximum of $4,100 per property for insulation, both of these include GST and administration fee..
How do I pay it back?
South Taranaki District Council will charge a "targeted rate" on your regular rates invoice over nine years.
How much will I repay?
You will repay the original ‘funding’ plus interest (including margin). The cost of borrowing is approximately 5.4%. The interest rate is set once a year and is subject to change.
Can I pay it back early?
Yes. Please contact us first. Call us on (06) 278 0555 or tollfree on 0800 111 323, ask to talk to the Finance Department.
How do I know how much I have left to pay?
Contact the Council’s Finance Department on (06) 278 0555 or 0800 111 323 they will let you know what the balance is.
If I apply, how long will it take for my Council funding application to be approved?
Five (5) working days from Council receiving the application and administration fee.
Can I cancel my application if I change my mind?
You must inform South Taranaki District Council before installation is complete and before the installer invoices the Council (so we don’t pay them).
What happens when I sell my house? Do I have to pay off the outstanding balance?
No. The full amount is repaid through the rates and stays with the house. You will be required to inform the purchaser of your property of this "targeted rate" (this is usually done through your solicitor). The loan will be notified on your property’s LIM report. You may, of course, voluntarily repay this loan.
I have more than one house on my property. Can I get funding assistance for each?
Only if each house is on a separate rates invoice.
What do I do if I have a complaint about the Warmer Homes Scheme?
We are always looking for ways to improve our service to you. If something has gone wrong, we want to know.
Please send an email to warm@stdc.govt.nz and tell us what has happened and how we can resolve matters. If you have any documents or correspondence that will help us understand your complaint, please attach them to the email.
When we receive your complaint, we will:
- acknowledge your complaint within 1-2 working days
- gather and evaluate information about your complaint
- respond to you within 20 working days.
If we cannot agree on how to resolve the complaint, you can contact Financial Services Complaints Limited (FSCL). FSCL are an independent, not-for-profit, external dispute resolution scheme approved by the Minister of Consumer Affairs. FSCL’s service does not cost you anything and they will help resolve the complaint.
You can contact FSCL:
- by calling 0800 347 257
- by emailing complaints@fscl.org.nz
- through FSCL’s website: www.fscl.org.nz
- writing to: FSCL PO Box 5967, WELLINGTON 6011