New sign-in process for LibraryPlus Libby and Overdrive users

From Wednesday 1 October 2026, LibraryPlus customers who use Libby and OverDrive will be required to sign in using their library barcode and PIN/password.

The sign-in process has been updated to better protect personal information.

FAQs

How do I get my PIN/Password?

• If you have forgotten your PIN/password, please contact or visit your nearest South Taranaki LibraryPlus for help resetting it or reset from our catalogue at Forgotten password recovery.
• If you do not have a PIN/password, staff at your nearest South Taranaki LibraryPlus can help you set one up.

What is my library number/barcode?

Your library number/barcode can be found on the back of your library card.

If you don't have a physical card or aren't sure what your number/barcode is, please contact or visit your nearest South Taranaki LibraryPlus. We will ask you a simple question about your membership to ensure account security.

Why aren't my barcode and PIN/Password working when I try to log in?

If you are receiving an error message when signing in to Libby or OverDrive with your South Taranaki library details, please follow these steps:

• Check that your library barcode and PIN/password are correct. Try signing in to https://ils.stdc.govt.nz. If you are successful then your login details are correct. If not you can reset your password at Forgotten password recovery.
• Once your barcode and PIN/password have been confirmed as correct, please try logging into Overdrive/Libby again. It may take multiple attempts to successfully log in.
• If you have followed these steps and your barcode is still not being accepted, please contact your nearest South Taranaki LibraryPlus.

Why can't I see my checkouts or holds when I log in?

Some customers are experiencing missing checkouts/holds when logging back in to their account. These are not lost, and Overdrive is working to resolve this.

If you're still having trouble accessing Libby or OverDrive, please visit your nearest South Taranaki LibraryPlus, where our staff can help you in person.

Thank you for your patience and understanding.